We are Fitout and Refurbishment Australia Pty Ltd. (ABN 87 612 335 403), but we just call ourselves FARA. Our website address is https://fara.au.
FARA respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles of the Privacy Act 1988 (Cth). This Policy sets out how we collect and treat your personal information.
“Personal information” is information we hold that is identifiable as being about you.
From time to time, we’ll receive and store personal information you enter onto our website, provided to us directly or in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to when you provide feedback, provide information about your personal or business affairs, change your content or email preference, respond to surveys and promotions, provide financial information, or communicate with our customer support.
We may also collect any other information you provide while interacting with us.
We collect personal information from you in various ways, including:
We collect your personal information directly from you when you:
We may also receive personal information from third parties. If we do, we’ll protect it as set out in this Privacy Policy.
We may use personal information collected from you to provide you with information, updates and our services. We may also inform you of new and additional products, services, and opportunities available to you.
We may use your personal information to improve our products and services and better understand your needs.
We may contact you by various means, including, but not limited to, telephone, email, SMS or mail.
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required to deliver our services.
We may occasionally need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, or warrant, during a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of FARA, fara.au, fitoutandrefurb.com.au, its customers or third parties.
Information that we collect may, from time to time, be stored, processed in, or transferred between parties located in countries outside of Australia.
If our business changes control or there is a sale or transfer of business assets, we reserve the right to transfer, to the extent permissible at law, our user databases, together with any personal and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
FARA is committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have established suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, and unauthorised access, modification, and disclosure.
You transmit and exchange information at your own risk. We can’t guarantee the security of any information you transmit or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we can’t assure you that the personal information we collect won’t be disclosed in a manner inconsistent with this Privacy Policy.
You may request details of personal information that we hold about you by the Privacy Act 1988 (Cth) provisions. If you’d like a copy of the information we hold about you or believe that the information is inaccurate, outdated, incomplete, irrelevant, or misleading, please email us at marketing@fara.au.
We reserve the right to refuse to provide you with information we hold about you in certain circumstances set out in the Privacy Act.
When you visit our website (fara.au), or associated landing pages, we may collect certain information, such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site so that we can improve our service.
We may use cookies on our website from time to time. Cookies are very small files that a website uses to identify you when you come back to the site and store details about your use. Cookies aren’t malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can reject them by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may serve relevant ads to website visitors through third-party services such as Google Ads. These ads may appear on this website or other websites you visit.
Our website uses Google Analytics and Hubspot to help us better understand visitor traffic, so we can
improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances,
we may connect it to you.
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications.
These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” set out in the relevant communication.
In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).
Our site may link to other websites that we don’t own or control. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship endorsement or approval of these websites. Please be aware that FARA isn’t responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each website that collects personally identifiable information.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
If you have any complaints about our privacy practices, you can contact us for assistance as follows:
Email
marketing@fara.au.
Contact number
(07) 3180 3560
Post
Attention: FARA Privacy Officer
PO Box 35, Springwood, QLD 4127
We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, at our sole discretion, and all modifications will be effective immediately upon posting them on our website. Please check back from time to time to review our Privacy Policy.
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We acknowledge the Traditional Custodians of the land on which we work and live, and recognise their continuing connection to land, water and community. We also pay our respects to Elders past, present and emerging.